BestlifeNZ Privacy Policy

Best Life Venture Ltd - Privacy Policy

Best Life Venture Ltd (trading as BestlifeNZ) is committed to protecting your personal information in accordance with New Zealand law, including the Privacy Act 2020 and the Unsolicited Electronic Messages Act 2007. This privacy policy outlines how we collect, use, store, and share your personal data, ensuring full compliance with relevant legislation.

1. Collection of Personal Information

We collect personal information that you provide to us when you:

  • Make a purchase on our website.
  • Sign up for our newsletters, offers, or product updates.
  • Contact our customer service team.
  • Participate in surveys, promotions, or feedback.

The information we collect may include:

  • Your name.
  • Email address.
  • Contact details (phone number, address).
  • Purchase history and preferences.

We collect personal data only for the purposes for which it was provided, and we will not collect excessive information beyond what is necessary.

2. Purpose of Data Collection

Best Life Venture Ltd collects personal information for the following purposes:

  • To process and deliver your orders.
  • To send you marketing communications, including newsletters, special offers, and product updates (only if you have opted in).
  • To improve our products and customer service through feedback and market research.
  • To comply with legal obligations under New Zealand law, including tax and financial reporting.

3. Use of Personal Information

We will use your personal information only for the purposes for which it was collected, in accordance with the Privacy Act 2020. This includes:

  • Order Fulfillment: Using your data to process your purchases and communicate about your order.
  • Marketing: Sending promotional materials related to our products, only if you have provided explicit consent. You may opt-out at any time (details below).
  • Customer Service: Using your information to respond to inquiries and improve our services.

4. Marketing Communications

If you opt-in to receive marketing communications, we may use your email address to send you:

  • Information about our latest products.
  • Special offers, discounts, or promotions.
  • Newsletters with relevant product information.

In compliance with the Unsolicited Electronic Messages Act 2007, we will:

  • Obtain your consent before sending marketing emails.
  • Provide a clear and easy-to-use unsubscribe link in all marketing communications. You can opt out of marketing emails at any time by clicking the "unsubscribe" link in any of our emails or by contacting us at [Customer Service Email].

5. Disclosure of Personal Information

We may disclose your personal information only under the following circumstances:

  • To third-party service providers (e.g., payment processors, shipping companies) to fulfill your orders and provide customer service.
  • If required by law, for instance, in response to lawful requests by government authorities or to comply with legal obligations.
  • With your explicit consent in any other context.

We will never sell, rent, or trade your personal data to third parties for marketing purposes.

6. Storage and Security of Personal Information

Best Life Venture Ltd stores your personal information securely, using encrypted servers and robust security protocols to protect it from unauthorized access, disclosure, or misuse.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law (e.g., tax reporting obligations).

7. Accessing and Correcting Personal Information

You have the right to access the personal information we hold about you under the Privacy Act 2020. If you believe any information we hold is incorrect or needs updating, you may request that it be corrected.

To request access to your information or to make corrections, please contact us at contactus@bestlifenz.com.

8. Cookies and Tracking

Our website may use cookies to enhance your browsing experience. Cookies help us track your activity on our website to improve site functionality and offer personalized content. You can disable cookies in your browser settings, but doing so may limit the functionality of our site.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or technology. Any changes will be posted on this page, and if the changes are significant, we will notify you via email.

10. Contact Us

If you have any questions or concerns about how we handle your personal information or if you wish to make a complaint, please contact us at:

Best Life Venture Ltd
52 Accolade Street, Feilding, Manawatu 4702, New Zealand
contactus@bestlifenz.com

64 022 3600 181